ezwin Privacy Policy

When you register for an ezwin account, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We need this information to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with our obligations under Philippine law. Without this information, we are unable to open or maintain an account for you. All registration data is transmitted over an encrypted connection and stored securely on our servers. We do not collect more information than is necessary for the purposes described in this policy.

When you make deposits or request withdrawals, we collect transaction data including the payment method used, transaction amounts, timestamps, and reference numbers. This data is necessary to process your payments accurately, detect fraud, and maintain financial records as required by applicable regulations. We do not store full card numbers or full GCash credentials — payment processing is handled by our authorised payment partners. Each transaction record is linked to your account and retained for the period required by Philippine financial regulations. You can view your own transaction history at any time from within your account dashboard.

We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This information helps us keep the platform secure, diagnose technical issues, and understand how players interact with our games and features. We do not use this data to build advertising profiles or sell it to any third party. Technical logs are retained for a limited period and are reviewed only when necessary for security or operational purposes. If you access the platform from multiple devices, each session is logged separately to help us detect any unauthorised access to your account.

We use your personal information primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity, and provide access to our live casino, slots, and sports betting features. We also use your data to send you important account notifications — such as transaction confirmations, security alerts, and updates to our policies — via email or SMS to the contact details you registered with us. These communications are essential to the operation of your account and cannot be opted out of while your account remains active. We will always identify ourselves clearly in any communication we send you. If you receive a message claiming to be from ezwin that you did not expect, please contact us immediately to verify its authenticity.

Your data helps us meet our legal and regulatory obligations, including age verification, anti-money laundering checks, and responsible gaming monitoring. If our systems detect patterns that suggest a player may be experiencing gambling-related harm, we may use account data to reach out with support resources or apply account restrictions in line with our Responsible Gaming commitments. We will never use your data to send unsolicited marketing communications without your explicit consent. If you have previously consented to receive promotional messages and wish to withdraw that consent, you can do so at any time by contacting us at support at ezwin.xyz. We will process your opt-out request promptly and confirm once it has been applied.

We may use aggregated, anonymised data — which cannot identify you personally — to analyse platform performance, improve our game offerings, and understand broader usage trends. This type of analysis helps us build a better experience for all Filipino players on the platform without compromising anyone's individual privacy. Anonymised data may also be used in internal reports and planning documents. It is never shared with third parties in a form that could be used to identify individual players. Our data analysis practices are reviewed regularly to ensure they remain proportionate and consistent with this policy.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who help us operate the platform — including payment processors who handle GCash and bank transfer transactions, identity verification partners, and cloud infrastructure providers who host our systems securely. All such partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We conduct due diligence on all third-party partners before engaging them and review those relationships regularly. If a partner relationship ends, we require that partner to delete or return any personal data they hold on our behalf.

We may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if weare legally required to do so, or if we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our players, or comply with a valid legal process. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement. We will notify you of any such disclosure where we are legally permitted to do so. Our legal team reviews every request for disclosure before any data is released to ensure it meets the required legal threshold. We do not voluntarily cooperate with requests that lack proper legal authority or that appear disproportionate to the stated purpose.

We retain your personal information for as long as your account remains active and for a period of at least five years after account closure, in line with our obligations under Philippine financial regulations and anti-money laundering requirements. Transaction records and identity verification documents are kept for the full retention period to allow us to respond to regulatory enquiries, resolve disputes, and maintain accurate financial records. After the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. We maintain a data retention schedule that is reviewed annually to ensure it remains consistent with current legal requirements. If the applicable retention period changes due to regulatory updates, we will update this policy accordingly and notify registered players.

If you request deletion of your account and there are no outstanding legal or regulatory obligations that require us to retain your data, we will process your request within a reasonable timeframe and confirm once deletion is complete. Please note that some residual data may remain in encrypted backup systems for a short period following deletion, but will not be accessible for any operational purpose and will be purged during the next scheduled backup cycle. We treat deletion requests seriously and will not use the existence of backup copies as a reason to delay or refuse a valid deletion request. Once your data has been fully purged from all systems, we will send you a written confirmation to the email address associated with your account. If you have any questions about the deletion process, our support team is available at support at ezwin.xyz.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, the right to correct inaccurate or incomplete information, and the right to request deletion of your data subject to applicable legal retention requirements. You also have the right to object to automated processing of your data in circumstances where such processing produces legal or similarly significant effects. We take all rights requests seriously and will acknowledge receipt of your request within three business days of receiving it.

You also have the right to object to the processing of your personal data in certain circumstances, and the right to data portability — meaning you can request that we provide your data in a structured, commonly used format. To exercise any of these rights, please contact us at support at ezwin.xyz with your full name, registered email address, and a clear description of your request. We will respond within 15 business days and, where we are unable to fulfil a request in full, we will explain the reason clearly. If you believe your rights have been violated, you may also lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we have the opportunity to resolve any concern directly before a formal complaint is filed.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using TLS, secure storage of account credentials using one-way hashing, access controls that limit which staff members can view sensitive player data, and regular security reviews of our systems and infrastructure. Our security team monitors the platform around the clock for unusual activity and responds promptly to any detected threats. We conduct periodic penetration testing and vulnerability assessments to identify and address potential weaknesses before they can be exploited. No method of transmission over the internet is completely secure, but we take every reasonable precaution to protect your data and will notify you promptly if we become aware of a breach that affects your personal information.

You also play an important role in keeping your account secure. We strongly recommend using a unique, strong password for your ezwin account and never sharing your login credentials with anyone else. Enabling any available two-factor authentication options adds an additional layer of protection that significantly reduces the risk of unauthorised access. If you suspect that your account has been accessed without your authorisation, please contact us immediately at support at ezwin.xyz so we can investigate and take appropriate action to secure your account. For more information on staying safe online, visit our FAQ page. We will never ask you for your password via email, SMS, or any other channel, and you should treat any such request as a potential phishing attempt.

ezwin uses essential cookies to keep you logged in, maintain your session state, and ensure the platform functions correctly on your device. These cookies are strictly necessary for the operation of the platform and cannot be disabled without affecting your ability to use the service. We do not use advertising cookies, third-party tracking pixels, or any cookies that share your browsing behaviour with external ad networks. Each essential cookie has a defined lifespan and is automatically removed from your device when it expires or when you log out of your account. A full list of the cookies we use, along with their purpose and lifespan, is available on request from our support team.

You can manage cookie preferences through your browser settings at any time. Deleting or blocking essential cookies may cause certain features of the platform to stop working correctly, including the ability to stay logged in between sessions. Most modern browsers allow you to view, delete, and block cookies on a site-by-site basis, and we encourage you to familiarise yourself with these controls if you have concerns about cookie usage. If you have questions about how we use cookies or want to understand which cookies are active during your session, please reach out to us at support at ezwin.xyz and we will be happy to assist. We review our cookie usage regularly and will update this section of the policy if our practices change.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the features we offer on the platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the email address associated with their account. We will always give you reasonable notice of significant changes before they take effect, so you have time to review the updated policy and decide whether you wish to continue using the platform. Minor clarifications or corrections that do not affect the substance of the policy may be made without prior notice, though the updated date will always reflect the most recent revision. We encourage you to review this page periodically so you are always aware of how your personal information is being handled.

Your continued use of the ezwin platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account. We will retain a copy of each previous version of this policy for reference, and you may request a copy of any prior version by contacting us at support at ezwin.xyz. Any questions about this policy can also be answered through our FAQ page. We are committed to being transparent about how we handle your data and welcome any feedback you have about this policy or our privacy practices more broadly.